Refund policy
RETURN AND REFUND POLICY
This policy applies to purchases made from VELIÈRE & CO. LIMITED.
Contact: support@veliere.com
YOUR LEGAL CANCELLATION RIGHT
If you purchase online, you normally have the right to cancel your order within 14 days of receiving it, without giving a reason.
To cancel, email us within 14 days of delivery and clearly state that you wish to cancel your order. You must return the goods within 14 days after notifying us.
You may inspect the product as you would in a shop. We may reduce the refund if unnecessary handling has diminished its value.
HYGIENE-SEALED PRODUCTS
For health and hygiene reasons, products supplied with a hygiene seal cannot be returned after that seal has been broken or removed, unless the product is faulty, damaged, incorrectly supplied or otherwise does not conform to your legal rights.
Please inspect the external packaging carefully before breaking any hygiene seal.
ADDITIONAL 30-DAY RETURNS
In addition to your statutory cancellation rights, we offer a voluntary return period of 30 days from the delivery date.
Returns requested after the statutory 14-day cancellation period must be:
• unused and untested;
• unopened, with all hygiene and tamper-evident seals intact;
• in their original packaging;
• complete with all accessories and components; and
• accompanied by proof of purchase.
We reserve the right to refuse a voluntary return that does not meet these conditions. This additional policy does not limit your statutory rights.
HOW TO MAKE A RETURN
Email support@veliere.com with:
• your name;
• order number;
• the item you wish to return; and
• the reason for the return, if the item is faulty, damaged or incorrect.
Return the product to:
VELIÈRE & CO. LIMITED
9 Jubilee Drive
Glenfield
Leicester
England
LE3 8LJ
United Kingdom
Please package the item securely. We recommend using a tracked postal service and retaining proof of postage. We cannot accept responsibility for a change-of-mind return until it reaches us.
RETURN POSTAGE
For change-of-mind returns, the customer is responsible for the direct cost of return postage.
If an item is faulty, damaged or incorrectly supplied, please contact us before returning it. Where appropriate, we will provide return instructions and cover reasonable return costs.
REFUNDS
For a valid statutory cancellation, we will refund the price paid and the cost of our least expensive standard delivery option. Any additional amount paid for an enhanced or premium delivery service is not refundable.
We may withhold the refund until we receive the returned goods or receive evidence that they have been sent back, whichever occurs first.
Approved refunds will be issued to the original payment method without undue delay and no later than 14 days after the applicable event above. Your bank or payment provider may require additional time to show the refund in your account.
FAULTY, DAMAGED OR INCORRECT ITEMS
Please inspect your order after delivery and contact us as soon as possible if it is faulty, damaged, incomplete or incorrect.
We may request photographs or other reasonable evidence to help assess the issue. Depending on the circumstances and your legal rights, we will offer an appropriate remedy, such as a refund or replacement.
Nothing in this policy limits or excludes your rights under the Consumer Rights Act 2015 or other applicable consumer law.
ORDER CANCELLATION BEFORE DISPATCH
If you wish to cancel before dispatch, contact us as soon as possible. We will try to stop the shipment, but this may not be possible once fulfilment has begun.
MODEL CANCELLATION FORM
To: VELIÈRE & CO. LIMITED, 9 Jubilee Drive, Glenfield, Leicester, England, LE3 8LJ, United Kingdom
Email: support@veliere.com
I hereby give notice that I cancel my contract for the sale of the following goods:
Order number:
Goods ordered:
Ordered on / received on:
Customer name:
Customer address:
Date: