Terms of service

TERMS OF SERVICE

Last updated: 29 July 2026

  1. ABOUT US

This online store is operated by:

VELIÈRE & CO. LIMITED
Company number: 16940426
Registered in England and Wales

Registered office:
9 Jubilee Drive
Glenfield
Leicester
England
LE3 8LJ
United Kingdom

Email: support@veliere.com

In these Terms of Service, “Velière”, “we”, “us” and “our” refer to VELIÈRE & CO. LIMITED. “You” and “your” refer to the person using our website or purchasing products from us.

  1. THESE TERMS

These Terms of Service apply to your use of our website and to orders placed through our online store.

By placing an order, you confirm that:

• you have read and accepted these Terms of Service;
• the information you provide is accurate and complete; and
• you are legally capable of entering into a contract.

You must be at least 18 years old or have the permission of a parent or legal guardian to place an order.

Our Privacy Policy, Shipping Policy and Return and Refund Policy also apply where relevant.

Nothing in these terms limits or excludes your statutory rights.

  1. PRODUCTS

We take reasonable care to ensure that product descriptions, photographs, specifications and prices are accurate.

Product colours and appearance may vary slightly from how they appear on your screen because devices display colours differently. Packaging may also change, provided that this does not materially affect the product.

Please read and follow all instructions, warnings and safety information supplied with the product. Do not use a product if its packaging or hygiene seal appears damaged or tampered with.

Stop using a product if irritation or an adverse reaction occurs and seek appropriate medical advice where necessary.

Our products and website content are not intended to provide medical advice or replace advice from a qualified healthcare professional.

  1. ORDERS AND CONTRACT FORMATION

When you place an order, you are offering to purchase the selected products subject to these terms.

An order confirmation confirms that we have received your order. It does not necessarily mean that we have accepted it.

A contract between you and VELIÈRE & CO. LIMITED is formed when we send confirmation that your order has been dispatched.

We may be unable to accept an order for reasonable grounds, including where:

• a product is unavailable;
• payment cannot be authorised;
• a material pricing or product-description error has occurred;
• we reasonably suspect fraud or unauthorised activity; or
• we cannot deliver to the address provided.

If we cannot accept your order, we will notify you and refund any payment taken for products we cannot supply.

  1. PRICES AND PAYMENT

All prices are displayed in pounds sterling (GBP).

Any applicable taxes are included where required. Delivery charges are displayed separately before you complete your order.

The final total, including delivery charges, will be shown at checkout before payment is submitted.

We take reasonable care to ensure prices are correct. If we discover a material pricing error before accepting an order, we will contact you and give you the option to proceed at the correct price or cancel the order for a full refund.

Payment must be made using one of the payment methods available at checkout. Payments are processed securely by our authorised payment providers.

You confirm that you are authorised to use the payment method provided.

  1. DELIVERY

We currently deliver only to addresses within the United Kingdom unless otherwise stated at checkout.

Available delivery services, charges and estimated delivery times are displayed at checkout and explained in our Shipping Policy.

Delivery dates are estimates. We will take reasonable steps to deliver within the stated timeframe and will contact you if we become aware of a significant delay.

Your legal rights concerning late or failed delivery are not affected.

You are responsible for providing a complete and accurate delivery address. Contact us immediately at support@veliere.com if you notice an error. We cannot guarantee that an address can be changed after fulfilment has started.

Responsibility for the products passes to you when they are delivered to the address you provided or to a person nominated by you.

  1. CANCELLATIONS, RETURNS AND REFUNDS

Your cancellation, return and refund rights are explained in our Return and Refund Policy.

Online customers normally have a legal right to cancel eligible orders within 14 days of receiving the goods. We also offer an additional voluntary return period of up to 30 days, subject to the conditions stated in our Return and Refund Policy.

Certain sealed products may be unsuitable for return for health protection or hygiene reasons after the relevant seal has been broken or removed.

This exception does not affect your rights when a product is faulty, damaged, incorrectly supplied, not as described or otherwise fails to meet applicable consumer law.

To request a cancellation or return, email support@veliere.com.

  1. CUSTOMER ACCOUNTS AND INFORMATION

If you create an account, you are responsible for keeping your login information confidential and for activity carried out through your account.

You must provide current, accurate and complete information when placing an order.

Tell us promptly if you believe your account or payment information has been used without authorisation.

  1. ACCEPTABLE USE

You must not use our website:

• for unlawful or fraudulent purposes;
• to transmit malicious code, viruses or harmful material;
• to interfere with the website’s security or operation;
• to infringe another person’s intellectual property or privacy rights;
• to submit false or misleading information; or
• to attempt unauthorised access to our systems or another customer’s account.

We may restrict access where reasonably necessary to protect customers, our business or the website.

  1. INTELLECTUAL PROPERTY

The website and its original content, including our branding, product photography, graphics, text and design, are owned by or licensed to VELIÈRE & CO. LIMITED and are protected by applicable intellectual property laws.

You may use the website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, sell or commercially exploit our content without prior written permission, except where permitted by law.

  1. REVIEWS AND CUSTOMER CONTENT

If you submit a review, photograph or other content, you confirm that:

• it is based on your genuine experience;
• it is accurate to the best of your knowledge;
• you have the right to submit it; and
• it does not infringe another person’s rights or contain unlawful, abusive or misleading material.

You permit us to display and reproduce submitted content for operating and promoting our store. We will not claim ownership of your original content.

We may remove content that reasonably appears unlawful, fraudulent, misleading or in breach of these terms.

  1. THIRD-PARTY SERVICES AND LINKS

Our store may use third-party services for hosting, payment processing, delivery or other operational functions.

Our website may also contain links to external websites. We are not responsible for the content or privacy practices of websites that we do not operate.

Nothing in this section removes responsibility that we have under applicable consumer law for services used to fulfil our obligations to you.

  1. OUR RESPONSIBILITY TO YOU

We are responsible for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We do not exclude or limit liability where doing so would be unlawful, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• faulty goods or goods that are not as described; or
• any statutory consumer right that cannot legally be excluded.

Our products are supplied for personal and domestic use. If you use them for commercial or business purposes, we are not responsible for business losses such as loss of profit, revenue, opportunity or business interruption, except where the law requires otherwise.

  1. EVENTS OUTSIDE OUR REASONABLE CONTROL

We are not responsible for a delay or failure caused by circumstances genuinely outside our reasonable control.

If such an event affects your order, we will contact you as soon as reasonably possible and take reasonable steps to reduce the delay.

Your legal rights, including any applicable right to cancel because of a significant delay, remain unaffected.

  1. CHANGES TO THESE TERMS

We may update these Terms of Service when reasonably necessary, including to reflect changes to our services, business operations or legal obligations.

Changes apply only from the date they are published. An order will be governed by the terms in effect when that order was placed unless a change is required by law.

  1. SEVERABILITY

If any part of these terms is found to be unlawful or unenforceable, the remaining sections will continue to apply.

  1. GOVERNING LAW AND DISPUTES

These terms are governed by the laws of England and Wales.

If you live in Scotland or Northern Ireland, you retain the benefit of any mandatory consumer protections that apply where you live.

You may bring legal proceedings in the courts of the part of the United Kingdom where you live or in the courts of England and Wales, as applicable.

We encourage you to contact us first so that we can try to resolve any concern directly.

  1. CONTACT AND COMPLAINTS

For questions, complaints or concerns about an order, contact:

Email: support@veliere.com

VELIÈRE & CO. LIMITED
9 Jubilee Drive
Glenfield
Leicester
England
LE3 8LJ
United Kingdom

Please include your name, order number and a clear description of the issue. We aim to acknowledge customer enquiries within two working days.