Shipping policy
SHIPPING POLICY
Last updated: 29 July 2026
This Shipping Policy applies to purchases made from VELIÈRE & CO. LIMITED.
Contact email: support@veliere.com
DELIVERY AREA
We currently deliver only to addresses within the United Kingdom.
We do not currently offer international delivery. Available delivery options will be displayed at checkout based on the delivery address provided.
ORDER PROCESSING
We aim to process and dispatch in-stock orders within 1–2 business days after payment has been successfully authorised.
Business days are Monday to Friday, excluding UK public holidays.
Orders placed during weekends or public holidays will begin processing on the next business day.
During exceptionally busy periods, product launches or circumstances outside our reasonable control, processing may take longer. If a significant delay affects your order, we will contact you using the details provided at checkout.
UK DELIVERY CHARGES
Our current UK delivery charges are:
• Standard UK Delivery: £3.99
• Free Standard UK Delivery: available on qualifying orders with a value of £40 or more
The delivery charge and any applicable free-delivery offer will be calculated and displayed at checkout before payment is completed.
DELIVERY ESTIMATES
Standard UK Delivery normally takes approximately 3–5 business days after dispatch.
Including order processing, customers should normally allow approximately 4–7 business days from placing an order to receiving it.
Delivery dates and timeframes are estimates and are not guaranteed unless we expressly agree otherwise. Deliveries may be affected by public holidays, adverse weather, carrier disruption, unusually high demand or other circumstances outside our reasonable control.
REMOTE UK LOCATIONS
Delivery to certain remote areas, including some Scottish Highlands and Islands locations, may take longer than the standard estimate. Any available delivery information will be shown at checkout where possible.
DISPATCH CONFIRMATION AND TRACKING
Once your order has been dispatched, we will send a dispatch confirmation to the email address provided at checkout.
If tracking is available for the delivery service used, the tracking information will be included in the dispatch confirmation or made available through your order status page.
DELIVERY ADDRESS
You are responsible for providing a complete and accurate delivery address when placing your order.
If you notice an error, contact us immediately at support@veliere.com. We will try to update the address before dispatch, but we cannot guarantee that changes can be made once processing or fulfilment has begun.
We are not responsible for delays caused by incomplete or incorrect address information supplied by the customer. If an order is returned to us because the address provided was incorrect or incomplete, we will contact you to discuss redelivery or a refund, as appropriate. Additional delivery charges may apply for redelivery.
DELAYED OR MISSING ORDERS
If your order has not arrived within the estimated delivery period, please:
• check the tracking information, if available;
• check whether the carrier has left a delivery notice;
• check with members of your household or immediate neighbours; and
• confirm that the delivery address in your order confirmation is correct.
If the parcel still cannot be located, email support@veliere.com with your full name and order number.
We will investigate the delivery with the carrier. If the order is confirmed as lost, we will provide an appropriate remedy, such as a replacement or refund, in accordance with your legal rights.
DAMAGED OR INCORRECT ORDERS
Please inspect your order after delivery.
If it arrives damaged, incomplete or incorrectly supplied, contact support@veliere.com as soon as reasonably possible and include:
• your full name;
• your order number;
• a description of the issue; and
• clear photographs of the product and packaging, where appropriate.
Please retain the product and all packaging while we assess the issue.
Further information about faulty products, returns and refunds is available in our Return and Refund Policy.
MULTIPLE PARCELS
Where an order contains multiple products, we may occasionally dispatch them in more than one parcel. If this happens, you will not be charged additional delivery fees unless this has been clearly agreed with you in advance.
DELIVERY OBLIGATIONS
We will deliver your order without undue delay and within any delivery period expressly agreed with you.
Where no different delivery period has been agreed, goods will be delivered within the timeframe required by applicable UK consumer law.
Nothing in this Shipping Policy limits or excludes your statutory rights.
CONTACT US
For questions about shipping or an existing delivery, contact:
Email: support@veliere.com
VELIÈRE & CO. LIMITED
Company number: 16940426
Registered in England and Wales
Registered office:
9 Jubilee Drive
Glenfield
Leicester
England
LE3 8LJ
United Kingdom